Streamer Storefront Purchase Policy

Storefronts at `/shop/[streamer]` are hosted on RobinSystem and intended for remote ordering of goods, digital keys, bonuses, services, or other offers published by a channel owner.

RobinSystem provides technical infrastructure: storefront page, checkout flow, internal balance accounting, and order transfer to streamer tools. Unless explicitly stated in a product card, content and fulfillment terms are defined by storefront owner.

If a specific product legally requires additional seller, delivery, warranty, or fulfillment details, this information should be provided in the product card, storefront description, or by seller before purchase.

Before placing an order, buyer can review core offer conditions: product name, description, price, settlement currency, delivery method, quantity limits, and other essential terms listed by streamer.

Placing an order on storefront is treated as acceptance of offer and a remote-sale purchase under applicable law.

If product card does not contain enough information to make decision, we recommend clarifying terms with storefront owner before purchase.

For instant-delivery products, fulfillment starts right after successful payment: buyer receives code, key, digital bonus, or another result specified in product card.

For manual-delivery products, order moves to processing state and is transferred to storefront owner. Streamer confirms fulfillment manually in shop management panel.

If manual order is rejected or cannot be fulfilled, order moves to rejected status and charged website funds or bot points are returned to buyer.

Before actual fulfillment or delivery, cancellation depends on order status and delivery mode. For pending manual orders, seller may reject order with full refund.

After automatic delivery of digital code, individual bonus, access, service, or any already delivered result, refund may be limited by product nature and applicable law.

For custom or individual products created/activated specifically for buyer, and for already delivered digital codes or one-time bonuses, post-fulfillment refunds are usually unavailable unless required by law or explicitly defined in product card.

If product is physical and requires shipping, additional return terms, transfer deadlines, and seller details must be disclosed separately in product card.

For questions about product content, fulfillment terms, manual-delivery timelines, or offer-specific disputes, please contact storefront owner first.

For website issues, payment errors, website-balance refunds, storefront technical failures, or account access, you can contact RobinSystem support.

When contacting support, include order ID, product name, purchase date, and short issue description.